November 2023
Maximizing Uptime with Managed Maintenance
Maximizing Uptime with Managed Maintenance
A global retail giant partnered with JF to enhance the efficiency and reliability of its high-volume fuel stations through JF’s Managed Maintenance Program. By overseeing service calls, optimizing inventory management, and leveraging proactive problem-solving, JF helped reduce downtime, improve first-time fix rates, and increase overall operational efficiency.
The Challenge
Managing High Demand
With some locations dispensing up to 1.5 million gallons of fuel per month, the client required a seamless maintenance program to ensure system uptime. Limited internal staff and fragmented service processes led to delays, inefficiencies, and revenue loss.
The client set ambitious performance benchmarks:
- Achieve a 97% first-time fix rate
- Ensure 90% on-time arrival of technicians within service windows
To maintain customer satisfaction and profitability, they needed a reliable partner to manage service requests, streamline repairs, and coordinate inventory across all locations.
A Proactive Maintenance Approach
JF implemented its Managed Maintenance Program, providing:
- End-to-End Service Management – Full oversight of service requests, from intake to resolution, leveraging remote diagnostics for faster response times.
- Inventory & Supply Chain Optimization – Ensuring critical parts were stocked to support rapid repairs.
- Proactive Problem-Solving – Identifying recurring issues to reduce future service needs and improve uptime.
- Dedicated Expert Team – A specialized team providing consistent support and expertise.
This structured approach ensured a smooth transition when JF took over service management on November 1, 2023.
Increased Efficiency & Uptime
JF’s solution delivered immediate and long-term benefits:
- Reduced Call Volume – Fewer service requests relative to fuel gallons dispensed.
- Higher System Reliability – Faster repairs and preventative maintenance minimized downtime.
- Optimized Transaction Speeds – Quicker fueling experiences led to increased revenue.
- Seamless Transition – The program was implemented without disruption.
A client operations manager praised the results, saying:
“It is one thousand percent better than the previous system in place. Calling for service is not a hassle anymore.”
Key Competencies
End-to-End Service Management
Full oversight of service calls, leveraging remote diagnostics and expert technicians.
Inventory & Supply Chain Coordination
Ensured critical parts were stocked, reducing repair delays.
Proactive Issue Resolution
Identified and addressed recurring system challenges to enhance long-term reliability.
Dedicated Expert Team
Assigned specialists provided continuous support, preventing issues before they escalated.