OVERVIEW
A Major Oil Company was rolling out a national, multi-site technology upgrade which would involve software and hardware upgrades, as well as specific system configuration changes in the Point of Sale and dispenser, to enable loyalty.
They sought a Project Management partner with intimate knowledge of c-store technology and retail fueling to oversee the entire operation.
STRICT DEADLINES
There were over 1,200 sites identified in the program. While the sites were supplied by the MOC, they were operated by independent dealers and jobbers. The execution timeframe was condensed and would require a high daily execution rate, or project “velocity,” to meet the required deadlines.
TAILORED TO THE NEED
Pricing Standardization and Resource Commitment: JFPS leveraged internal local technician resources, the JF National Projects Team, and a fully vetted, certified nationwide contractor network to standardize pricing structure according to each of the 7 scopes of work across the project footprint.
Playbook: A comprehensive and approved process document was shared with the awarded teams. It was a key deliverable, establishing the process and key performance indicators necessary to identify the individual project as “Verified Complete.”
Cloud-Based / Permissions Based Project Management Tool: There were a series of secured, highly customizable, proprietary data sheets available 24X7 online to authorized team members.
Daily Report and Daily Stand-Up Meeting: This provided the framework for decision-making with a keen focus on the priority of the day, and provided efficiencies gained from each meeting.
Issue Log: A log of all issues encountered by the field teams was kept and reviewed daily. This allowed for active identification of trends, focused triage, and resolution to be deployed to the field as the project was in flight significantly limiting “aborts” or “rollbacks.”
Close Out Survey: A customized Close Out Survey was developed according to the customers’ requirements which would clearly validate the scope was fully completed and required sign off by the on-site operator.
SHORT AND LONG-TERM BENEFITS
Having visibility to events as they happen gave the MOC team the ability to communicate to their Stakeholders globally in real-time. Reports were developed focusing on key metrics, which were distributed daily. Transparency ensued; communication was facilitated. The project hit its committed deliverables.
Clean and clear data is objective. It provides the foundation to make not just good, but the best decisions. Some benefits the MOC experienced included:
- Controlled pricing.
- Accuracy.
- Customizable tech teams to perform the installs.
- Verified scope and outcome.
- Reduced administrative burden.
- Dedicated team members who are vested in the program.
JFPS commits itself to excellence, and the MOC who chose them, among others, for the first phase of their loyalty rollout selected them as a sole source to complete this second phase.
KEY COMPETENCIES
EXPERIENCE AND PROVEN PROCESS
JFPS has a highly skilled and experienced project management team who work seamlessly with each other to provide solutions to the client through their industry knowledge.
FOCUS
A designated PM team became the primary points of contact for the MOC.
FIELD RESOURCES
JFPS has access to in-house regional technician teams, various travelling regional teams, a National Projects Team, and a nationwide contractor network.
DATA CAPTURE
The web-based tools are designed to capture and mine any relevant data point. Data was used both functionally and to make strategic decisions.
"EASY BUTTON"
Administrative burden, such as PO generation and contractor payments were outsourced to JFPS.
SCALABILITY & COVERAGE
We pride ourselves on being the national leader while keeping a strong local presence. Whether you’re looking to upgrade your current facility or build a new one, we are equipped to handle projects of all sizes. All of our team members are professionally trained and specialize in the services they offer. Our partners can expect a customer-centric approach centered on adding value to the distribution, construction, service, training, and technology solutions we provide.